Spinboss Troubleshooting

Most problems on Spinboss have a simple cause and take a minute to fix. Work through the relevant section below before contacting support; if nothing helps, live chat is available around the clock.

I can’t log in

• Check your details. Passwords are case-sensitive, so make sure Caps Lock is off. Use the email address you registered with, not a username.
• Reset your password. Use Forgot password? on the login form and follow the link sent to your email. Check your spam folder if it does not arrive.
• Temporary lock. Too many failed attempts lock the account for a few minutes. Wait, then try again.
• Self-exclusion. If you have self-excluded, directly or through GAMSTOP, login is blocked until the period ends.

Our Spinboss login page and the login help page cover the sign-in steps in more detail.

The site or a game won’t load

1. Refresh the page.
2. Clear your browser’s cache and cookies for the site, then reopen it.
3. Try a different browser, or a private window, to rule out extensions such as ad blockers.
4. Make sure your browser is up to date.
5. Restart your router or switch between Wi-Fi and mobile data.

If only one game fails while others work, the provider may be carrying out maintenance. Try again later, and any bet interrupted mid-round is settled according to the game’s rules.

Live dealer streams are slow or freezing

Live games need a steady connection. Lower the stream quality in the table settings, close other tabs that stream video, and move closer to your router. On mobile, a strong 4G or 5G signal works better than weak public Wi-Fi.

My deposit hasn’t arrived

Card, Apple Pay and e-wallet deposits normally appear instantly. If yours has not:

• Check that the payment was approved in your banking app; some banks ask you to confirm gambling transactions.
• Make sure the deposit meets the minimum for your chosen method.
• Bank transfers can take longer to clear.

If money has left your account but is not in your balance after an hour, contact support with the transaction reference.

My withdrawal is taking longer than expected

Withdrawals go through a short internal review first. E-wallets are usually the fastest; cards take one to three working days and bank transfers up to five. The most common cause of delay is verification: if your ID or proof of address has not yet been approved, the payout waits until it is. Withdrawals are returned to the method you deposited with where possible.

Verification problems

Documents must be clear, in colour, show all four corners, and be in date. A proof of address must be dated within the last three months and show your full name and address as registered. Upload new images from the verification section if a document is rejected.

Still stuck?

Open live chat from any page on the Spinboss site or read our support page. Have your registered email and, for payments, the transaction reference ready.